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Frequently Asked Questions
Placing and Order and Shipping Questions
Will you please send a catalog?
At this time Minor Details does not print a catalog.
Do you accept international orders?
Minor Details ships worldwide. Depending on the order some items can be shipped via Global Priority and some may have to be shipped airmail depending on the destination country and the items selected.
Can you get this for me?
We do take suggestions for new products. For each item that is suggested, we document the information. The more people that suggest an item, the better the chance it will be added. We are continually adding items and plan product additions several months in advance. In some cases we will have to search for a vendor. If you have seen a vendor but the minimum is too high for you to purchase, this may be someone we can work with and get the product from. We work with each vendor to ensure the product is of superior quality and that we can offer the product at a good value to our customers.
What is a drop-ship order?
In some cases, we will advertise that an item is a drop-ship. This is typically for very heavy items that we want to minimize total transportation costs that are built into the price. In these cases we offer a drop-ship service whereby the items are shipped from our supplier to you directly. A packing slip will be enclosed with our company information.
Is your site secure?
Minor Details understands your need for security. We use the latest SSL technology. When you enter your credit card number into the system, the information is secure.
Do you have a location that I can look at your merchandise?
We currently only have an online presence.
I sent my payment. When will the order ship?
We will generally ship your order within 24 hours of receipt of payment. We do not have a specific cutoff time for shipping although we do try and ship fairly early in the morning. If you send your payment by about 9:00AM central time, there is a very good chance it will be shipped the same day.
When will I receive my order?
Each shipping method takes a different amount of time. The following will provide some guidelines but times can take longer due to factors such as seasonality, weather conditions, destination country and other factors.
What if an item I order is out of stock (backorders)?
Minor Details makes every effort to have every item ordered in stock at the time of purchase. We have specific processes in place and have invested heavily into systems to help avoid these situations. If an item is out of stock we will ship your order excluding that item. An email will be sent to you letting you know of the situation and you will be offered three options:
- 1. A refund for the item
- 2. We will let you know that we will order the item and try and get an estimated time frame for delivery to see if that works for you. We understand that in some cases there is a sense of urgency and other arrangements will have to be made.
- 3. A substitute item of equal value can be shipped. We do not charge additional shipping in these cases. You will be given a case number at this time. The case number is used to document the event and monitor the progress so the situation is not overlooked.
I have not received my order. Can you find out what is happening?
If you selected 1st class mail you should expect your package within 2-3 business days. Sometimes we do experience longer times and have no control over the post office. We do put electronic delivery confirmation on each order. If you have still not received your order within the time frames, please let us know.
I received my order but an item I paid for is not there. When can you ship this?
When we ship our packages, we generally will place all individual items in individual bags. All the bags are then placed in a larger zip lock. Everything is then placed in a padded mailer or box. If you won a birth mix, that will all be in its own zip lock containing all of the colors. On rare occasions, an item may appear to be missing for the following reasons:
- a) The item slid out when the mailer was opened and may be laying on the floor
- b) The item may still be in the mailer
Please confirm this is not the case and email us with the information on the item(s) that is(are) missing. If you can provide the item numbers that would be great so we can expedite resolving the problem. Upon receipt of the email, we will verify the weight of the package sent and see if the shipment recreated is different than the weight sent. If it is not different, we will email you to let you know this and to confirm that you have not experienced either situation above. We will also investigate internally who did the order to see if we can verify that something was not checked off on our internal documentation. Once we have done this, your replacement item(s) will be shipped.
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